Frequently Asked Questions
Ordering, Payments, and Returns
Do you offer installment payment options?
No, we do not offer installment payments directly. However, you can apply for installment plans by contacting your bank or using your credit card app.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Please contact our customer service team as soon as possible to process the cancellation. Contact Us
How do I return my product, and how long does a refund take?
Our return policy is valid for 30 days from the shipping date. You can return items for a full refund if they are incorrectly shipped or defective. To qualify for a return, items must be unused, include all original contents (such as the product, manuals, and instructions), and be returned in the original packaging. Returns are at the buyer’s expense. Please contact us through our website to arrange the return, refunds are typically processed within 7-10 business days and will reflect in your account.
What is the return period for safes, and what should I do if it has expired?
We offer a 30-day return period for our safes. If this period has expired, please contact our customer support team for further assistance under the warranty.
Delivery and Tracking
Do you deliver the product inside the home or to the basement?
No, we do not deliver inside the home, including the basement. We deliver the safe to the front door, driveway, or curbside, whichever location is safest. Additionally, our reliable carrier will schedule a delivery appointment before arriving at your location.
Do you deliver across Canada?
Yes, we deliver across Canada. Shipping times may vary depending on your location.
How long does it take to ship the product, and how long until it reaches my location?
Orders are typically processed within 24-72 hours. Delivery times vary depending on your location, generally ranging between 2-10 business days.
How can I track my safe delivery?
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your delivery's progress.
How can I change my address after placing the order?
To change your delivery address, please contact our customer service team immediately after placing the order. Changes can only be made before the order is shipped. Contact Us
Why is my tracking ID not working?
Sometimes, if your location is within a 100-150 km radius of Toronto, which covers nearby cities like Guelph, Kitchener, and Hamilton, we use our trusted and reliable local carrier, K Winner, to ensure quick and secure delivery. In this case, Tracking ID. is for our internal records. Please contact our customer service for assistance with your order tracking. We're here to help!
What carriers do we use to ship safes?
We partner with industry-leading carriers to ensure safe and secure delivery of your safe. Our trusted shipping partners include Day & Ross LTL, Kindersley, Apex Motor Express, Western Motor Express, Maritime-Ontario and many others.
Gun Safes and Fireproofing
Do I need a handgun safe?
If you own a handgun, it is crucial to have a designated handgun safe to keep your firearm secure and out of unauthorized hands. We offer deluxe door organizers for handgun storage, but only certain safes are equipped with this feature. Preserve Series
Why choose Canadian Shield Safe Gun Safes?
Our gun safes offer superior build quality, advanced locking mechanisms, and fireproof features, all backed by a lifetime warranty, making them an ideal choice for firearm security.
Do I need a fireproof gun safe, and how much fireproofing do I need?
Yes, if you want added protection against fire. The level of fireproofing you need depends on the value and sensitivity of the items you’re storing. Our safes have fireproofed ratings ranging from 1200°F to 1800°F.
What materials are used in your fireproof gun safes?
Our fireproof gun safes are constructed with heavy-duty steel for maximum durability. They feature gypsum boards and an intumescent seal, providing superior fire resistance to protect your valuables.
What is the industry-standard steel thickness for your safes?
Our safes are made with 14-gauge to 16-gauge steel, considered standard for residential gun safes, providing strong resistance against break-ins.
What is the maximum gun height that can fit into the safe?
Each safe has different internal and external dimensions. Be sure to check the product specifications for exact measurements, especially the shelf pass-through, to accommodate rifles taller than 51 inches.
Locks and Security Approvals
What different locking systems do you use in your safes?
We offer a variety of locking systems, including electronic locks, biometric locks, and a 4-way locking system. Each safe comes with two backup keys for added security and convenience.
How can I reset my electronic lock code?
Instructions for resetting your electronic lock code are provided in the user manual. For additional assistance, please contact us at 1-888-792-4264.
Who approves your safes, and are they inspected by an independent entity?
Yes, our safes are inspected and certified by independent entities to ensure they meet stringent security and safety standards.
Warranty and Maintenance
How can I claim the warranty on my safe?
To claim the warranty, please call us at 1-888-792-4264. Be sure to have your serial number and proof of purchase ready when you call.
How do I clean my safe?
Textured Finish: Use a non-ammonia glass cleaner. For stubborn fingerprints, gently rub with a soft cloth and a small amount of mineral spirits.
High-Gloss Finish: Use only non-ammonia glass cleaners to avoid damaging the clear coat. For extra shine, apply car polish, following the same process as on a vehicle.
How can I replace my lost keys for the safe?
If you’ve lost your keys, please contact our customer service team with your proof of purchase. Call us at 1-888-792-4264 for assistance.
Location and Pick-up
Where are you located?
We are located in Caledon, Ontario, Canada.
Can I pick up the safe if I live nearby?
Yes, local pickup is available. Please contact us before placing your order to arrange the pickup.